Product Manager & Builder – AI Ops Engine (f/m/d) – Remote Türkiye – Istanbul

Product
Istanbul
Full time

Job Beschreibung

properti is Switzerland's AI-native platform brokerage. More than 12'000 closed transactions give us proprietary data on pricing, buyer behaviour and seller conversion that no software vendor has. Our goal: within three years, AI agents handle the majority of the repetitive work in a transaction, so our brokers spend their time where humans win: trust, advice and negotiation.

You own the AI Ops Engine at properti: the AI agents, automations and tools that run our company behind the scenes. Back office, finance, HR and payroll, onboarding and offboarding, our Academy and the admin work of our brokers – every task a person still does by hand is yours to hand over to an AI agent, automate or remove. You build it, you ship it and you prove it works in the numbers.

Why this role exists

Our brokers should spend their time with clients, not with admin. Our operations team should run a growing company without growing at the same pace. Today too much of our back office still runs on manual steps, spreadsheets, e-mails and handovers between tools. Our goal for 2027: the large majority of admin work for our brokers and our back office is done by AI.

Aufgaben

One broker workspace

  • You own the shell of our broker workspace and the tool stack behind it: one place where brokers and back office see their tasks, data and next steps.
  • You decide which tools we keep, replace or retire, and migrate without disrupting daily work. Each mission owns its workflows in the workspace; you own the platform they run on.

AI admin for brokers and back office

  • You ship AI agents that take admin off our brokers and back office: document checks, follow-ups, CRM updates, reporting, e-mail triage and appointment preparation.
  • You make it measurable: share of admin output generated by AI, hours saved per broker and per team.

Finance automation

  • Together with Finance you automate invoicing and payment reminders, receipt and expense processing, commission and bonus calculations, monthly close support and cash reporting.

People operations

  • You automate HR and payroll admin, contracts, access and identities.
  • You build onboarding and offboarding end to end: from signed contract to a broker who is ready on day one, from notice to a clean last day – accounts, tools, equipment and documents included.

Academy and enablement

  • You automate our Academy: learning paths, training plans, content creation, progress tracking and certification for new and experienced brokers.

Build, ship, measure

  • You map our processes end to end, decide per step – AI agent, rule-based automation or a human – and keep one ranked backlog with a business case for each item: hours saved, errors avoided, cost per run.
  • You prototype yourself with AI and automation tools (LLM APIs, agent frameworks, Make, n8n, Salesforce flows) and scale with our engineers in Ankara and Istanbul.
  • You make AI reliable in production: evals, quality thresholds, human-in-the-loop where it matters, monitoring, data protection and cost per task.
  • You own adoption: you train the teams, retire the old way of working and stop what does not work.
Job Anforderungen

Must-haves

  • 5+ years in product management, process automation or operations engineering, in PropTech, FinTech or marketplaces.
  • You have shipped LLM-based agents or automations into production and can explain what worked, what failed and what it cost.
  • Hands-on experience automating back-office processes: finance, HR, onboarding or internal tooling, with numbers to show it (hours saved, cost cut, error rate down).
  • You build with AI yourself: you prototype agents, write prompts and evals, and know where LLMs help and where they fail.
  • Strong process and data thinking: you design data flows and clean data models and know CRM and HR or finance systems from the inside.
  • You work directly with engineers and with non-technical teams, and you get people to change how they work.
  • Fluent English is a must.

Nice-to-haves

  • Experience with Salesforce, payroll or accounting systems and their APIs.
  • Experience in regulated processes (payments, KYC/AML, data protection).
  • Experience in a scaleup between Series A and pre-IPO.
  • German is a plus.

What this is not

  • A pure RPA, IT support or AI research role.
  • A project management role that writes specifications and hands them over.
  • A role that stops at the launch: adoption and impact are part of the job.
Job Vorteile
  • Full ownership of one of properti's core missions.
  • Direct access to our teams, our data and our engineers.
  • Remote from Türkiye (Istanbul preferred), regular visits to Zürich.
  • Contractor setup with monthly invoicing, like the rest of our tech team in Ankara and Istanbul.
  • An attractive compensation package.

Jetzt bewerben

Seit der Gründung 2019 ist properti das am schnellsten wachsende, KI-getriebene Maklerunternehmen der Schweiz. Unsere proprietäre Technologie befähigt Makler:innen, Abschlüsse schneller und mit höheren Margen zu erzielen, während wir unseren Kund:innen ein effizientes, transparentes Verkaufserlebnis bieten. Unser Ziel ist klar: bis 2030 die Nummer 1 der Schweiz zu werden, international zu skalieren und exakt das Team aufzubauen, das diese Vision realisiert.

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